Frequently asked questions
When will my envelope be mailed?
Subscribe by the 20th: Your first set of prints will ship on the 25th of the same month.
Subscribe after the 20th: Your first set of prints will ship on the 25th of the following month.
How do I update my subscription preferences?
Log in to your subscription portal to change your address, payment info, or subscription details. This is located in your confirmation email — look for the 'Customer Portal' link. If you need help, email me at hello@simplifiedgrace.com and I'll be happy to help.
How long will my package take to arrive?
United States:
3–7 business days after your package ships.
International:
2–6 weeks after your package ships.
Please note that international delivery times may vary depending on your country’s postal service and customs.
What if I gave the wrong address or need to update my info?
Log in to your subscription portal to update your address, billing info, or pause/cancel anytime.
Can I pause or cancel my subscription?
Yes! You can pause or cancel anytime through your subscription portal. If you need help, reach out to me.
Can I get a refund?
If you request a refund before your monthly envelope has been mailed, you’ll receive a full refund for that month’s charge. Once your envelope has been mailed, the purchase is no longer eligible for a refund.
Thank you so much for supporting Simplified Grace Co. and this little community!
What if my envelope gets lost or damaged in the mail?
If your envelope doesn't arrive or is damaged, email me at hello@simplifiedgrace.com. I'll make it right and work with you to either replace it or find a solution.